Car rental terms in the United Arab Emirates

General :

 Promotional rates booked online are subject to certain additional terms and conditions as stated against that promotion.

The customer using the website who are Minor /under the age of 21 shall not register as a User of the website and shall not transact on or use the website.
The Hirer of the car should be at least 22 years of age with a credit card and a valid driving license. The Company does not guarantee make or model against any reservation. Should the specific car group/make/model not be available at the point of pick-up, the Company reserves the right to offer an alternate make/model within the same group or Higher .This booking confirmation advise will stand cancelled if the Hirer fails to pick-up their reserved vehicle at the designated time and place . on the booking Unlimited kilometers is provided within UAE only...All additional coverages and charges such as Personal Accident Insurance (PAI), Collision Damage Waiver (CDW),Super Damage Waiver (SDW), traffic-parking or driving fines, Petrol and Re-fuling charges, Road-Tolls, Airport Parking, One-Way Drop Charge and Baby Seats, will be extra.Vehicle should be returned with the same fuel level as given or refueling charge will apply.

CAUTION: Failure to submit these documents or failing to get a bank authorization prior to the delivery of the vehicle or that of non conformity with  the requirements specified in the rental reservation , including , among other things, erroneous personal information in your reservation , shall prevent us from renting a vehicle and all pre prepaid prices will be forfeited to Avantgarde .

All drivers must have held a driver's license for at least 12 months, valid and relevant to the category of vehicle rented. They must also be older than 22 years (the age requirement may be higher for certain categories of vehicles). In addition, a fee will be required for any driver aged 22 to 25 years (the driver will attract additional liability of 20% of the total damage cost on ‘own vehicle’ in case of accidents due to the driver’s fault (including hit and run cases).). 

Conditions for renting a vehicle:

You require information and documents which are essential to the establishment of your contract including: your identity (passport or ID) and driving license address ((home and email), your telephone number and the payment method of your rental. In the event of a failure to communicate the afore-mentioned data, the reservation request will not be completed. Prior to the delivery of the vehicle, another form of identification is required along with the production of an electricity or telephone bill (landline only) of less than three months confirming your name and address as you have registered at the time of your reservation and your credit card, whose number must match the one you entered when you made the reservation. These are required to take permission to cover in advance any additional supplements that are not included in your reservation and the amount shall be debited automatically on the returning of the vehicle in accordance with the provisions .

Credit Card Information :

A credit card is requested at the time of booking to guarantee the reservation.On commencement of rental, a signed credit card imprint will be taken and a pre-authorization will be processed in the amount of the estimated total charges at time of rental pick-up. The credit card and driving license must be in the name of the person reserving the car.We accept payments online using Visa and MasterCard credit/debit card in AED (or any other currency agreed)All charges pertaining to the rental will be charged to the credit card including rental or additional day charges, optional insurance coverages, any traffic, driving or parking fines or violation including a 15% service fee, road-toll, insurance excess, damage or repair costs, petrol, baby-seats, one-way rates, airport parking or other charges posted at any later time pertaining to the rental agreement. These will be automatically charged to the credit card of the hirer. The Hirer irrevocably accepts to pay and settle all charges pertaining to the car hire to Avantgarde Rent A Car on or before return of the car.In the event of open ended monthly agreement from month to month, the Hirer agrees to settle the monthly charge at the expiry of every 30 days from the commencement date stipulated on the agreement, failing which the hirer authorizes the Company to debit the monthly charge on the credit card mentioned on the Rental Contract including all charges for any extension beyond the hire agreement due date, set out in the schedule of charges or till the time the vehicle is actually returned, whichever is later.CAUTION: You must present the same credit card that you used in your booking on our site.The cardholder must retain a copy of transaction records and Merchant policies and rules. 

Driving License

The Hirer should have a valid original driving license in their own name from resident country for a minimum of period of 1 year. Passport holders from UK, USA, France, Belgium, Holland, Switzerland, Denmark, Germany, Italy, Sweden, Greece, Austria, Ireland, Spain, Norway, Canada, Poland, Finland, Republic of South Africa, Australia, New Zealand, Romania, are allowed to rent a vehicle in the United Arab Emirates while on visit/transit/or tourist visa, based on their original driving licenses issued from the above countries. Visitors from Republic of Korea, Japan, Turkey and Greece are required to get an English translation of their license from their Embassy/or Counsulate here in the United Arab Emirates prior to renting a vehicle. For Passport holders of all other countries it is mandatory that they must produce a valid International Driving License or a temporary driving permit from the nearest Traffic Department here in the United Arab Emirates prior to renting a vehicle. GCC nationals will be required to hold a valid GCC license. For those who have a Resident Visa in UAE, a UAE driving license is a must. All license requirements are as per UAE Laws in force and are subject to change.

Rental Duration:

. Definition of the calculation: The client agrees to return the vehicle to the lessor at the date and under the contract otherwise he/she will have to face civil and criminal prosecution as well as billing late fees. An excess of 179 minutes is granted. A maximum of two (2) hours will be charged. Beyond these five hours, an entire day will be charged

CAUTION: No fees will be returned for diminishing of the period specified in the contract.

Extension of the rent:

The client should ask the company at least 48 hours in advance about the extension of the rental together with any related provision otherwise the client shall expose himself/herself to prosecution for embezzlement vehicle and breach of trust. However, the company reserves the right to itself to refuse the extension of the rent, without compensation to the client, along with the requirement for the return of the vehicle immediately..

End of rental:

rental ends with the return of the vehicle, its keys and papers at the counter of the company, to an Avant-garde agent displaying a badge. The keys shall never be handed to the people present in the parking lots and pretending to be Avantgarde agents. The client agrees to return the vehicle in a clean state internally and externally if not, he/she will be exposed to the billing of the cleaning fee (60 AED). The cleanliness of the car will be determined during the inspection of the vehicle which will be conducted in your presence by an Avantgarde agent. The vehicle is provided with minimum one quarter (1/4) of fuel and you must return it in the same state. If the vehicle is returned at less level of fuel extra payment will be charged. We invite you to attend the inspection of the vehicle on its return and countersign with one of our agents the inspection report before you leave, so as to jointly spot any damage and avoid any inconvenience to both parties. However, if you decide to leave the parking lot and not wait for the inspection, you will be asked to sign the inspection form in advance, materializing your agreement to proceed with the inspection of the vehicle in your absence, and accordingly, if damage is found on your vehicle, if the vehicle is not clean, if the gauge is on reserve, if the allocated mileage is exceeded, we will proceed with the corresponding billing, pursuant to the provisions of Article 5. In the event that the vehicle is returned without its key, a lump sum of 500AED will be charged and, where appropriate, we charge the costs when returning the vehicle in accordance with the provisions of Article 5. The owner cannot in any way be held responsible for goods that have been left in the vehicle at the end of the lease. CAUTION: Only the takings up of the vehicle, its documents, and keys by the agent, at the opening hours of the agency, permit the termination of the rental. Reminder: your liabilities remain full until the end of the contract.

Exceptions:

in case of forfeiture or sealing of the vehicle, the lease may be terminated automatically when the owner will be informed by the judicial authorities or the client. Any use of the vehicle that would prejudice the owner allows the latter to automatically terminate the contract. In case of theft, the rent shall end upon delivery to the company of the complaint made ​​by the client to the competent authorities. In case of accident, the contract shall end upon delivery to the company of an accident report completed by the client and the concerned third parties. 

Definitions and general concepts:

. The price, subject to an early partial payment, cannot be subject to sale price or be combined with any other promotional offer. The booking confirmation with advance payment is not transferable. The price includes the contractual guarantee for any damage caused to the vehicle subject to a non -waivable amount. (See the Table of irredeemable franchises CDW). The price paid by anticipation excludes any additional costs that are not specifically mentioned as included in the booking confirmation in advance and any additional optional services which the customer must pay. The same valid credit card must be submitted to the Avant-garde counter to pick up the vehicle, and its number must match the one you specified when booking. Credit cards ‘Maestro, Electron and Aurora ‘are not accepted. The client agrees already on the debit of the account corresponding to the credit card used of a non -waivable amount (see table at end of document) and all other fees, including those for damage (s) or theft of the rented vehicle. Clients are liable for the full cost of the rental. The lessee expressly agrees that the failure to pay one invoice when due or unpaid authorizes the lesser to require the immediate return of the vehicle during the rental. The rental price: The rental price is per 24-hour period and includes a package unless otherwise expressly stated mileage on the contract. Exceeding this package, the customer will pay a penalty of (0.3 AED) for each additional kilometer. Any attempted tampering meter mileage of the vehicle or one of its accessory parts will be subject to a prosecution .

Guarantee Deposit: The amount of the deposit depends on the one hand, on the category of the leased vehicle and on additional safeguards included in your fare, on the other hand. This deposit is a sum paid in advance on the compensation of the damage occasioned to the company. The client is automatically covered when choosing a tariff including contractual guarantees given on the contract damages, a deposit equal to the amount of the non –waivable amount to be borne by the renter in case of damage or theft. The deposit will be forfeited to the company for any damage caused to the client and if the vehicle is stolen. In the absence of damage and / or theft, and assuming that no supplement is needed to return the vehicle, then the amount of the deposit actually paid will be refunded after 15 days of the  end of rental.. minimum number of rental days : 02 days 

Insurance Coverages :

Mileage/Territorial Restrictions :

The Vehicle:

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Use of Vehicle :

You can never drive the vehicle elsewhere than in UNITED ARAB EMIRATES. In accordance with the principle that penalties are personal, you are responsible for breaches or serious infringement committed during the rental period. Thus, you are informed that your details may be disclosed to law enforcement agents, and judicial authorities who request it. You agree to use the vehicle as a good father, without being under the influence of alcohol, narcotics, or any other substance likely to affect your performance in accordance with the provisions of the Code of the Road/highway and use it for its intended purpose, which for a particular vehicle is mainly the carriage of persons for free and for a utility vehicle, mainly the carriage of goods. We particularly draw your attention to the dimensions of commercial vehicles that require increased attention for certain maneuvers (e.g.; reverse) and can make it impossible for you to use certain roads (tunnels, bridges, etc. . .), whose maximum height is governed by regulations, reported in advance CAUTION: in case of poor appreciation of the vehicle gauge . High shock of the body and lower body are not covered by the warranty damage except in proven cases of “force majeure.” You do not have to use the rented particular vehicle to be rented and for the transport of persons for  a remuneration and for the transport of a number of passengers higher than that stated on the vehicle registration , to participate in rallies, competitions or essays, anywhere , to give driving lessons , to push or pull another vehicle (except vehicles equipped with a hook – a maximum of load 1,000 kg) on unpaved roads whose surface or state of maintenance poses risks to the tires or parts under the vehicle , and  to commit an intentional offense. Goods, including baggage carried in the vehicle, including their packaging and stowage must not damage the vehicle or cause unreasonable risks to its occupants. When you park the vehicle even for a short stop, you agree to put off the vehicle engine. 

Accidents/Damages to the motor vehicle :

The Hirer is liable for the value of the vehicle should it be stolen due to his negligence (not locking the vehicle, keeping key in the vehicle, etc.)

Amendments:

Change of Reservation:

1. Any change to a booking made online or through the call centre will be recalculated based on the availability and prices at the time the change is made. This may be greater or lesser than the price originally booked. This applies to changes made to:

a. Drop off location

b. Pick up date and time

c. Drop off time and date

d. Vehicle group

e. Airline and flight number.

h. All other additional products.

2. No modification administration fee will be made for changes made online.

3. The primary customer name and the pick-up location on a reservation cannot be changed. If you wish to change the primary name or the pick-up location, then you must cancel the reservation (see below “Cancellations”) and make a new reservation.

4.You will be asked to enter a valid credit card number at the end of a change to a prepaid reservation. This MUST be the same credit card that was used for the original reservation. If you wish to change the credit card, then the original reservation must be cancelled (see below “Cancellations”) and a new reservation to be made.

5. Administration charges will not apply to amended bookings, unless the amendment significantly changes the original booking, in which case it will be subject to the cancellation fee detailed below. All requests to amend a booking will be subject to normal availability of the requested vehicle. Prices may change between the date of the original booking and the amended booking, in which case the later prices will apply.
 

Cancellation:

Customers may cancel a pre-paid booking and receive a full refund provided if Avantgarde rent a car is notified 3 days prior to pickup date. An administration charge of 3.5% of the amount received  will be applied for such cancellations.

 - For cancellations of rentals with less than 3 days notice, Avantgarde rent a car  will charge one day rental of the reservation  - Refunds will be done only through the Original Mode of Payment.

Early Return/ No Shows:

 There will be no refund for unused car rental days on a prepaid rental, once the rental has started.

 There will be no refund if the customer fails to show up for a rental that has not been cancelled prior to the pickup date.

Extensions:

If a rental needs to be extended once the car has been picked up, local rental rates and policies will apply for the additional days and the additional charges will be settled by customers credit card.

Cash:

Cash as a form of payment is accepted. At the beginning of rental a credit card is required for the deposit.
 

Late Arrival Policy

If you make a reservation specifying a pick-up location and you do not arrive at the specified pick-up location for the rental within 12 hours of the specified pick-up time, (or if the location closes before then, by the locations closing time), the reservation will expire.

Delivery Policy : 

Multiple Bookings/orders may result in multiple postings to the cardholder’s monthly statement.

(Website) will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.

Extras:

Your extras, i.e. GPS, Baby seat etc are payable at the rental location & is subject to availability.